Smart cities attempt to modernize delivery of public services, management of public assets, and enhancement of public safety by adopting cutting-edge technology, data analytics, communications, and problem-solving techniques. Beyond technology adoption, public agencies’ and their partners’ ability to aggregate knowledge from experience, and to learn from one another under complex and uncertain conditions may be a key determinant of which cities successfully transform themselves. This session features smart cities researchers and practitioners who will share their experiences applying knowledge management within the complex and time-sensitive environments of smart cities.
Knowledge Management for Change and Uncertainty
Kristie Chin, University of Texas, AustinShow Abstract
Transportation is at a pivotal moment - where the rates of population growth, changing infrastructure needs, and technological advancement are challenging government's ability to provide quality mobility services. Having outpaced its 20th century systems, Texas recognized the paradigm shift in transportation and sought to develop a new model of partnership that would usher in the next generation of mobility solutions. The Texas Innovation Alliance represents an entrepreneurial approach to collaboration and knowledge management. Recognizing that individually communities have limited capacity, nine regional teams have joined forces in order to leverage the collective talent, resources, and expertise across the state. In addition the Alliance partnered with a national non-profit, the Smart Cities Lab, to launch four communities of practice as peer-to-peer learning networks in the areas of: 1) Equity and Access, 2) Seamless Mobility, 3) Energy & Sustainability, and 4) Real-Time Data. The Alliance has also developed an Automated Vehicle Field Guide that synthesizes the lessons learned and best practices from current Texas pilots and charts a course for future deployments. Overall the Alliance has developed a partnership network and knowledge management tools that have enabled Texas to be nimble in the wake of technological, economic, and societal change.
Smart Lessons Learned for Knowledge Management, Collaboration, and Transfer for Regional Multi-Jurisdiction Smart Networks: City of Detroit and Macomb County Experience
Tony Geara, City of Detroit Department of Public WorksShow Abstract
Oladayo Akinyemi, City of Detroit
John Abraham, Macomb County Department of Roads
Over the last few years, the City of Detroit, with partner agencies and municipalities, has been making headlines as the “Rebound City of the USA”. The City of Detroit and the Macomb County Department of Roads (MCDR) along with a number of other stakeholder agencies have used knowledge management techniques in order to address the issues of keeping up with ever-changing smart city technology, keeping shared information up-to-date and accurate, interpreting data effectively, and determining knowledge management responsibility. This presentation reviews the knowledge management approaches the City of Detroit and its stakeholders have instituted, including periodical review of standard operating procedures (SOP); multi-point staffing for key positions; development of an access-controlled central asset database system; organizational training and knowledge bank maintenance; and others. We highlight the contribution of inter-agency knowledge management in achieving our smart city innovations and look to inspire you with lessons-learned from both our successes and failures.
The Application of Knowledge Management in Tampa's Smart City Program
Vik Bhide, City of TampaShow Abstract
The City of Tampa is engaged in a focused smart cities program and is among the thought leaders in the application of advanced technologies to urban areas in the USA. This presentation will examine the use of knowledge management techniques to extract maximum value from smart city initiatives, namely:
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